24/7 Dedicated IT Support Team

IT Helpdesk Services in Dubai

Get comprehensive, round-the-clock IT support to keep your business running smoothly.

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Essential IT Setup

Expert Consultancy and Seamless Implementation for Optimal Office IT Solutions

We offer expert IT consultancy and precise implementation for a flawless office setup.

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Premier IT Support

Tailored IT Solutions and Efficient Project Execution for Your Office

We deliver custom IT infrastructure design and efficient execution for optimal office functionality.

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Assistance with Professional Expertise

Premier IT Helpdesk Support in Dubai

CubeZix offers top-tier IT helpdesk support in Dubai, featuring certified professionals ready to assist 24/7. Our comprehensive services go beyond traditional support, providing immediate and professional help via phone, email, web chat, or our secure portal, all at no extra cost.

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Get Your Free IT Assessment Today

Protect Your Business with Reliable IT AMC Services in Dubai.

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Platforms for Efficient Resolution

Advanced IT Helpdesk Services for Optimal Support

Our approach is tailored to meet your organization’s unique needs, ensuring efficient issue resolution.

Industry-Leading IT Support

We use the Continuous Process Improvement (CPI) model, based on ITIL's Continuous Service Improvement framework.

Adaptable Help Desk Services

Our CPI model is tailored to meet the specific needs of your organization and employees.

Proprietary ITSM Platform

CubeZix employs a proprietary IT Service Management (ITSM) platform for efficient and effective support.

Unique Service Experience

Our ITSM platform offers a unique support experience with rapid triage and resolution of issues.

Efficient Issue Resolution

Our support staff resolves issues quickly and efficiently using our specialized ITSM platform and workflows.

Rapid Triage Process

We focus on rapid triage and first-call resolution to minimize downtime and disruptions.

Continuous Improvement Focus

Our approach ensures ongoing enhancement of IT support services, adapting to evolving business needs.

From the initial IT consultation to the seamless implementation, CubeZix demonstrated a deep understanding of our unique IT Infrastructure needs. Their expertise in network security, cloud computing, and IT infrastructure management has significantly enhanced our operational efficiency.

Samarth V

Assistant Finance Manager of Al Rama International FZCO

CubeZix’s responsiveness is impressive; they are always quick to address any issues that arise, minimizing downtime and keeping our operations seamless. Beyond just maintenance, CubeZix offers valuable advice and proactive solutions, helping us stay ahead with the latest technology and best practices.

Tarek Nachnouchi

Chief Product Officer of Arabyads

CubeZix's proactive maintenance approach is a standout feature. They regularly monitor our systems, perform routine check-ups, and provide detailed reports on our IT health.Their dedication to proactive maintenance and their ability to deliver outstanding results have truly exceeded our expectations.

Aman Nasser

Director of International Textile Exports Ltd

FAQs

Frequently asked questions

What exactly is an IT AMC, and what does it cover?

An IT AMC, or Annual Maintenance Contract, is a service level agreement between your organization and an IT service provider. Our IT AMC designs contribute to high-quality IT performance while also improving the overall workplace environment. The services included vary depending on the terms of your contract, but typically include remote support, a dedicated IT engineer, periodic system check-ups, and regular IT system reports and training.

What devices are covered by your IT AMC support?

CubeZix offers professionally managed IT support for your entire office IT infrastructure, including PCs, laptops, servers, switches, routers, printers, IP phones, CCTV, and biometrics devices, among other IT peripherals.

Do we have an IT AMC contract?

CubeZix provides IT AMC contract on a monthly and yearly basis. Both parties will sign the agreement once the plan has been drawn to your specifications and has received your approval. The agreement documents clearly state all of the terms and conditions.

What will CubeZix IT AMC services involves?

CubeZix offers a variety of AMC contract options that are tailored to your specific business requirements. These agreements cover a variety of IT AMC services, including:

Unlimited remote support
On-site visit/consultation by a dedicated IT engineer
IT audits and training are performed on a regular basis.
Preventive maintenance and monthly reports

How do I get in touch with CubeZix for IT AMC support?

Consumer satisfaction is a top priority for the CubeZix team. For professional IT AMC support

Use our 24/7 Chat support or
Call us on our helpline number
Email us at @ info@cubezix.com
You can also use our ticketing tool to put in a request for remote support of all IT peripherals.

Do we have a dedicated It manager and engineer?

CubeZix offers a variety of IT AMC packages that are tailored to various business models. The majority of these packages include on-site or emergency IT support from a dedicated IT manager and engineer. These requirements can be easily customized for the IT AMC you select.

Is it possible to upgrade or downgrade my IT AMC service?

You can easily scale your IT AMC services in response to business changes or developments. You can set up a call with our team to discuss your options by using our remote support services.